Shipping & Refunds Policy

Ooragami reserves the right to refuse cancellation and refund requests on a case-by-case basis.

Due to the nature of our products, which are meticulously crafted with fresh ingredients and without preservatives, Ooragami does not accept returns or exchanges through our website.

However, we understand that circumstances may arise where a customer wishes to cancel an order before it is dispatched. To accommodate such requests, customers must notify us within 24 hours of placing their order. Please contact us at ooragami.kitchen@gmail.com or call us at +91 9353229193 to request a cancellation.

As we strive to promptly fulfill orders, we typically ship within 48 hours. Once an order has been shipped, cancellation, refund, or exchange requests cannot be accommodated.

At Ooragami, we prioritize the quality of our handmade products and aim to minimize waste. Therefore, once an order is fulfilled and dispatched as per the customer's specifications, we are unable to accept returns. We appreciate your understanding and support in this matter.